Frequently Asked Questions
About Reebelo
Products Offered
Payments
Shipping
Warranty & Refunds
Selling & Trade-in
Reebelo is APAC’s leading marketplace for sustainable tech with offices in Australia, New Zealand, Singapore and Malaysia. We believe in a future where everyone has access to affordable electronics, delivered through a platform built on sustainable values and quality-assured devices. Whether it’s refurbished or new, buying or selling, it’s time to say hello to Reebelo - read more about our company here.
Want the best price for your new gadget but you also care about the environment? We’re here to make it happen.. At Reebelo Australia, you’ll find original devices (brand new as well as refurbished), tested & sold by local vendors. Every great beginning deserves a great celebration - we’ll plant a tree in your name for every device purchased.
Reebelo Australia sells exclusively online. We aim to create a trusted marketplace that brings utmost transparency where you can buy high-quality consumer electronics with peace of mind. In the unlikely case you are not satisfied with the product, we offer a 14-day return policy where we would be happy to replace it for free.
We’re always here to help you. Our customer service team is taking phone calls and is available over our Chat feature on our website between 11 am to 8pm AEST - outside that please send us an email and we will respond back within 24hrs.
At Reebelo Australia, you’ll find 100% functional, new & refurbished electronic devices from trustworthy local sellers. All devices are shipped by Australian sellers and come with extended warranty and money back guarantee. You can find brand new as well as pre-loved devices at Reebelo - learn more here.
Refurbished products are fully functional, original pre-owned devices. Our Australian refurbishing partners buy used devices, test more than 40+ quality checkpoints and ensure that they are in perfect working condition before shipping them. All devices come with extended warranty so that you can buy with peace of mind. Like new, but better!
Our brand new devices come in an original, sealed box with all originally supplied accessories. All of our refurbished devices come with a charger (unless not originally supplied), a charging cable and are safely packaged in a plain box (for sanitary reasons, we do not include earphones).
The battery health for all pre-loved devices listed on Reebelo is 80% - 100%. For brand new devices, batteries are of course new. Should you face any problems with the battery during your warranty period, please do contact us and we will be happy to help.
Yes, our brand new devices come in a sealed box with original manufacturer warranty.
All electronics at Reebelo Australia are a mix of local and export sets. Our devices are network unlocked and can be used on any network in Australia and overseas. Please note that some international models may have an audible camera shutter sound that cannot be muted.
Reebelo Australia is an online marketplace and we work together with several trusted local vendors to ensure that you always find the best price. Our trustworthy Australian vendors ensure that all devices sold are fully functional and according to our specifications. As the vendor decides the price, you will sometimes find similar models for different prices - go for the best deal and buy with peace of mind!
Due to the large number of devices sold at Reebelo Australia, we unfortunately can’t provide pictures for each device. If you’re not fully satisfied with your purchase, you can simply use our free14 days return policy.
You can make payment securely on our website using credit card, PayPal, bank transfer, POLi, or free installment via AfterPay or Latitude Pay. We currently do not offer cash on delivery. Should you encounter any problems during checkout or are not able to access any of the payment forms we offer, please get in touch again so that we can provide you with alternate options.
You can choose AfterPay or Latitude Pay free installments at checkout. The limit for installment plans depends on the buyer’s creditworthiness, subject to the approval of our installment partner. Your device will be delivered directly after the first payment. For help please do directly contact our installment partners on their support channels.
We offer free shipping Australia wide and it takes 1-3 business days to dispatch from the warehouse. Please note that once we ship your order, we don’t have any control over any delays in transit caused by any reason. We’ll aim to work with the service provider to track and trace your order and resolve any issues as soon as possible but this might not always be possible.
Whenever available, we will provide you via email with a tracking ID as soon as we receive it from our delivery partners.
Currently we only ship devices within Australia.
Each device order comes with up to 12-months free warranty. Our warranty covers all product defects, both hardware and software, during the warranty period. This includes significant differences in products than what was originally ordered at the time of delivery. During the warranty period, customers may get repairs and replacements only. The warranty does not cover any damages caused by the customer, family members, friends, or any other external persons or impact. This includes (and is not exhaustive of) damage of the device caused by force, water or any external factors. You can find more information here.
In the unlikely case you are not fully satisfied with your purchase, you may return your undamaged device within 14 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will receive the full refund within 14 days after our product team has received and inspected the item. In the event that there are obvious signs of use, our product team reserves the right to apportion you a refund value deemed reasonable. This allows us to protect our devices and customers from others who misuse and abuse our return policy. Device replacements are complimentary here.
We process our orders promptly, contact us ASAP if you wish to cancel your order. Please contact us via phone: 03 6145 0011 or email: support@reebelo.com.au
Selling your device at Reebelo is convenient & secure. Please visit our Buyback page for more details.
Our Customer Success team will be happy to answer any question, concern or feedback you wish to share.
Frequently Asked Questions
Reebelo is APAC’s leading marketplace for sustainable tech with offices in Australia, New Zealand, Singapore and Malaysia. We believe in a future where everyone has access to affordable electronics, delivered through a platform built on sustainable values and quality-assured devices. Whether it’s refurbished or new, buying or selling, it’s time to say hello to Reebelo - read more about our company here.
Want the best price for your new gadget but you also care about the environment? We’re here to make it happen.. At Reebelo Australia, you’ll find original devices (brand new as well as refurbished), tested & sold by local vendors. Every great beginning deserves a great celebration - we’ll plant a tree in your name for every device purchased.
Reebelo Australia sells exclusively online. We aim to create a trusted marketplace that brings utmost transparency where you can buy high-quality consumer electronics with peace of mind. In the unlikely case you are not satisfied with the product, we offer a 14-day return policy where we would be happy to replace it for free.
We’re always here to help you. Our customer service team is taking phone calls and is available over our Chat feature on our website between 11 am to 8pm AEST - outside that please send us an email and we will respond back within 24hrs.
At Reebelo Australia, you’ll find 100% functional, new & refurbished electronic devices from trustworthy local sellers. All devices are shipped by Australian sellers and come with extended warranty and money back guarantee. You can find brand new as well as pre-loved devices at Reebelo - learn more here.
Refurbished products are fully functional, original pre-owned devices. Our Australian refurbishing partners buy used devices, test more than 40+ quality checkpoints and ensure that they are in perfect working condition before shipping them. All devices come with extended warranty so that you can buy with peace of mind. Like new, but better!
Our brand new devices come in an original, sealed box with all originally supplied accessories. All of our refurbished devices come with a charger (unless not originally supplied), a charging cable and are safely packaged in a plain box (for sanitary reasons, we do not include earphones).
The battery health for all pre-loved devices listed on Reebelo is 80% - 100%. For brand new devices, batteries are of course new. Should you face any problems with the battery during your warranty period, please do contact us and we will be happy to help.
Yes, our brand new devices come in a sealed box with original manufacturer warranty.
All electronics at Reebelo Australia are a mix of local and export sets. Our devices are network unlocked and can be used on any network in Australia and overseas. Please note that some international models may have an audible camera shutter sound that cannot be muted.
Reebelo Australia is an online marketplace and we work together with several trusted local vendors to ensure that you always find the best price. Our trustworthy Australian vendors ensure that all devices sold are fully functional and according to our specifications. As the vendor decides the price, you will sometimes find similar models for different prices - go for the best deal and buy with peace of mind!
Due to the large number of devices sold at Reebelo Australia, we unfortunately can’t provide pictures for each device. If you’re not fully satisfied with your purchase, you can simply use our free14 days return policy.
You can make payment securely on our website using credit card, PayPal, bank transfer and POLi. We currently do not offer cash on delivery. Should you encounter any problems during checkout or are not able to access any of the payment forms we offer, please get in touch again so that we can provide you with alternate options.
We aim to deliver to all major metros within 3-5 working days and all rural areas within 5-8 working days from the date of dispatch of your order. Please note that once we ship your order we don’t have any control over any delays in transit caused by any reason. We will aim to work with the service provider to track and trace your order and resolve any issues as soon as possible but this might not always be possible.
Whenever available, we will provide you via email with a tracking ID as soon as we receive it from our delivery partners.
Currently we only ship devices within Australia.
Each device order comes with up to 12-months free warranty. Our warranty covers all product defects, both hardware and software, during the warranty period. This includes significant differences in products than what was originally ordered at the time of delivery. During the warranty period, customers may get repairs and replacements only. The warranty does not cover any damages caused by the customer, family members, friends, or any other external persons or impact. This includes (and is not exhaustive of) damage of the device caused by force, water or any external factors. You can find more information here.
In the unlikely case you are not fully satisfied with your purchase, you may return your undamaged device within 14 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will receive the full refund within 14 days after our product team has received and inspected the item. In the event that there are obvious signs of use, our product team reserves the right to apportion you a refund value deemed reasonable. This allows us to protect our devices and customers from others who misuse and abuse our return policy. Device replacements are complimentary here.
We’re launching Buyback soon! Stay tuned and please visit our Buyback page for more details.

Free delivery

Delivered to your door

Satisfied or refunded

14 days free returns

Excellent support

Questions? Contact us!

Secure payment

Several options available